Query performance degraded

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Brimscombe Energy · Query performance degraded

Nikhil Rao reported queries running slower after adding a new CRM source with large volume. Bethan Lister identified the issue as missing indexes for the new data and escalated to engineering for optimization.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Nikhil Rao reported queries running slower after adding a new CRM source with large volume. Bethan Lister identified the issue as missing indexes for the new data and escalated to engineering for optimization.

Problem: Query response times increased noticeably after a new CRM connector brought in many records. Full table scans were most affected. Handling: First response came after 262 minutes on 2 Sep 2025. Bethan confirmed the issue and identified that indexes were not optimized for the new data volume, then escalated to engineering. Watch: Heavy user with configuration changes; confirm performance recovery.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)262

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Trail

created · Nikhil Rao 1 Sep 2025 15:36
Queries are running much slower than normal over the last couple of days. I ran the refresh job yesterday and it completed normally, but something has changed since then. Users are reporting slow response times when running searches and accessing records. Can you investigate what might have changed?
Public reply · Bethan Lister 1 Sep 2025 19:58
Thanks for reporting. I've picked this up. Can you describe what you mean by slower? Are queries that normally complete quickly now taking much longer, or are they hanging? Has anything changed on your side: new connectors added, more data sources, any configuration changes? Thanks, Bethan
Public reply · Nikhil Rao 2 Sep 2025 09:25
Query response times have increased noticeably over the last day. I checked the load history and the refresh completed normally. The only change is we added a new CRM source which brought in a large volume of records. That's the only variable. Queries running full table scans are most affected. Nikhil
Internal note · Bethan Lister 2 Sep 2025 09:47
New CRM source with large record volume added. Full table scans degraded. Check whether indexes are optimized for new data volume. Escalate to Ewan for query optimization and schema review.
Status change · Bethan Lister 9 Sep 2025 17:39
Status change · 13 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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