How to filter search results by date

Hi there, this week our accounts managers have been using the brain to look up customer complaints so they can track how long they've been open. They want to filter the results to show just complaints from the last quarter. How do I set up a date filter in search?

Hi Siân, thanks for getting in touch. Just so I've got this right, you want to filter search results by date to pull out just complaints from the last quarter, yes? Here's how to set that up: 1. Run your complaints search in the brain 2. On the left sidebar you'll see a date filter, click it 3. Select 'Custom range' and enter the start and end dates you need for the quarter 4. The search will update to show just those complaints If the team wants to save that filter so they don't have to set it up each time, there's a 'Save search' button at the top once you've set the dates. Then they can reload the same search whenever they need it. Can you try that and let me know if the accounts managers can see the complaints they're after? Thanks, Olivia