B-Brain
Olivia Grant

Add new admin user

Ticketclosed

Kadewerk Software logo Kadewerk Software · Add new admin user

Yara El Idrissi requested urgent setup of a new admin user starting Monday. Olivia Grant responded within 3 hours and committed to same-day completion.

Priority normal

What happened

What this says

Current to 13 Oct 26

Yara El Idrissi requested urgent setup of a new admin user starting Monday. Olivia Grant responded within 3 hours and committed to same-day completion.

Problem: Yara El Idrissi needed a new admin user created with full platform access before a start date the following Monday. Handling: Olivia responded within 3 hours and promised same-day setup once name and email were provided. Watch: Admin changes indicate team evolution; multiple admins reduce key-person dependency but also suggest account is becoming more complex.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)177
CSAT5
Helpdeskmade from

Trail

  1. Yara El Idrissi
    public_reply · Yara El Idrissi 27 Jan 2026 10:24
    He's starting on Monday so we need to move quickly.
  2. Yara El Idrissi
    created · Yara El Idrissi 27 Jan 2026 12:25
    We need to add a new admin to the account. Can you get him set up with full access to all queries and dashboards?
  3. Olivia Grant
    public_reply · Olivia Grant 27 Jan 2026 15:22
    I can do that. Just send me his name and email address and I'll get him set up before the end of the day.
  4. Olivia Grant
    status_change · Olivia Grant 5 Feb 2026 10:24
  5. status_change · 9 Feb 2026 23:59
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