Question about invoice charges

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Linthorpe Trade Supplies · Question about invoice charges

Liam Corner asked for invoice line item breakdown. Olivia Grant explained Starter subscription and additional user add-on. Opened 30 Dec 2025, solved 2 Jan 2026.

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What happened

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As at Fri 9 Oct 2026

Liam Corner asked for invoice line item breakdown. Olivia Grant explained Starter subscription and additional user add-on. Opened 30 Dec 2025, solved 2 Jan 2026.

Problem: Liam needed clarification on what specific line items represented on his invoice.

Handling: Olivia Grant quickly explained the charges: the core Starter subscription and an add-on for additional users that Liam had added the previous month. She offered to send a detailed breakdown if needed.

Watch: No risk indicated. The customer appears satisfied. This is routine billing support.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybilling

Channelweb

First response (min)147

CSAT3

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created · Liam Corner 30 Dec 2025 09:00
I got the latest invoice and I'm not sure what some of the line items are. Can you break down what we're being charged for?
Public reply · Olivia Grant 30 Dec 2025 11:27
Hi Liam, of course. The main charge is for your Starter subscription. Beyond that, you have an add-on for the extra users you added last month. Happy to send you a detailed breakdown if that would help.
Status change · Olivia Grant 2 Jan 2026 16:51
Status change · 6 Jan 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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