Dashboards not updating after refresh

Ticketclosed

Garrow Lusk · Dashboards not updating after refresh

Nightly refresh failed, leaving dashboards with stale data impacting reporting. Kayleigh Roberts reported on 22 Jul 2026. First response took 151 minutes. Solved 27 Jul 2026 as part of wider incident.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Nightly refresh failed, leaving dashboards with stale data impacting reporting. Kayleigh Roberts reported on 22 Jul 2026. First response took 151 minutes. Solved 27 Jul 2026 as part of wider incident.

Problem: The nightly refresh failed on 22 Jul 2026, one day after an earlier issue, leaving dashboards displaying stale data that was blocking reporting work.

Handling: Olivia Grant confirmed this was part of a wider refresh incident (inc_2026_07_refresh) with engineering investigating the root cause. First response took 151 minutes.

Watch: This was a repeat failure within 24 hours. If refresh reliability continues to degrade, it poses risk to customer trust in the brain's data freshness commitment.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)151

Incidentinc_2026_07_refresh

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Trail

created · Kayleigh Roberts 22 Jul 2026 12:38
Same issue as before - dashboards showing old data. The nightly refresh appears to have failed again. We're getting behind on reporting.
Internal note · Olivia Grant 22 Jul 2026 12:58
Part of wider refresh incident. Engineering investigating root cause.
Public reply · Olivia Grant 22 Jul 2026 15:09
Hi Kayleigh, thanks for letting us know. We're aware of this and our engineers are investigating. This is the same refresh issue from yesterday. I'll update you as soon as we have it fixed.
Status change · Olivia Grant 27 Jul 2026 13:29
Status change · 31 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help