Dashboards showing stale data

Ticketclosed

Garrow Lusk · Dashboards showing stale data

Ingestion service failed during nightly refresh on 2026-07-21 due to memory leak; dashboards blocked from updating for 6 days. Fix in progress identified.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Ingestion service failed during nightly refresh on 2026-07-21 due to memory leak; dashboards blocked from updating for 6 days. Fix in progress identified.

Problem: Kayleigh Roberts reported dashboards not updating; overnight refresh failed, leaving team unable to access current client data. Handling: Bethan responded within 61 minutes (within Growth SLA) and identified ingestion service failure on BG-Demo side. Internal note on 2026-07-23 confirmed memory leak in the service with fix underway. Extended resolution to 2026-07-31 (6 days) reflects complexity of infrastructure fix required. Watch: Long outage of data-dependent operational dashboard. Memory leak is systemic risk requiring architectural change, not one-off patch.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)61

CSAT3

Incidentinc_2026_07_refresh

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Trail

created · Kayleigh Roberts 21 Jul 2026 11:10
The dashboards aren't updating. It looks like the nightly refresh didn't run yesterday. Our team can't see client data from the last day. This is urgent for us.
Public reply · Bethan Lister 21 Jul 2026 12:11
Hi Kayleigh, I've picked this up. We've identified an issue with the nightly refresh on our side. Our team's working on it now. I'll update you as soon as we know more.
Internal note · Bethan Lister 23 Jul 2026 12:04
Ingestion service went down during scheduled refresh. Memory leak in the service. Fix in progress.
Public reply · Kayleigh Roberts 23 Jul 2026 14:32
Thanks for the update. How long until it's fixed? We need the dashboards running for tomorrow.
Status change · Bethan Lister 27 Jul 2026 16:27
Status change · 31 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help