Data not refreshing overnight

Ticketclosed

Garrow Lusk · Data not refreshing overnight

CRM connector failed during overnight refresh; data stale since morning of 2026-06-19. Timestamp mismatch in ingestion service identified; Ewan Pryce assigned investigation.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

CRM connector failed during overnight refresh; data stale since morning of 2026-06-19. Timestamp mismatch in ingestion service identified; Ewan Pryce assigned investigation.

Problem: Jade Kenwright reported data stale since morning of 2026-06-19, with overnight refresh not completing. Handling: Olivia Grant responded within 86 minutes (within Growth SLA) and identified CRM connector sync failure. Internal note same day identified timestamp mismatch in ingestion service and assigned to Ewan Pryce. Jade asked what customer action needed. Watch: Four-day resolution period (closed 2026-06-27) suggests complex fix. Jade's concern about customer impact shows data freshness directly affects client-facing operations.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)86

CSAT5

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Trail

created · Jade Kenwright 19 Jun 2026 12:18
The data in the brain hasn't been updated since yesterday morning. We're seeing stale information and it's affecting our ability to get current client account details. Can you check what's happening with the overnight refresh?
Public reply · Olivia Grant 19 Jun 2026 13:44
Hi Jade, I've looked into the overnight refresh and found that one of your connectors didn't complete its sync. I'm checking which one now and I'll get back to you shortly with more details. Best, Olivia
Internal note · Olivia Grant 19 Jun 2026 14:28
CRM connector failed during last refresh. Error in the ingestion service: timestamp mismatch on sync start. Needs investigation. Assigned to Ewan.
Public reply · Jade Kenwright 19 Jun 2026 16:27
Thanks Olivia. What do we need to do to get it working again? Do we need to do anything on our end or is this something you'll fix?
Status change · Olivia Grant 23 Jun 2026 12:53
Status change · 27 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help