Brain running slowly today

Ticketclosed

Garrow Lusk · Brain running slowly today

Jade Kenwright reported performance degradation with normally quick queries taking much longer. Callie Brennan identified a bottleneck in the dashboard refresh cycle affecting response times and said she would optimise.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Jade Kenwright reported performance degradation with normally quick queries taking much longer. Callie Brennan identified a bottleneck in the dashboard refresh cycle affecting response times and said she would optimise.

Problem: Brain queries are slow, affecting specific team members' searches. Handling: Callie identified a performance bottleneck in the dashboard refresh cycle as the cause and committed to optimising it. Watch: This is affecting the Operations Director, a decision-maker; slow performance erodes confidence in the brain's value. The optimisation must be implemented promptly to restore user experience.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)170

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created · Jade Kenwright 13 Dec 2023 10:21
The brain is taking a while to return results today. Some queries that normally run quickly are taking much longer. Is there a known issue?
Public reply · Jade Kenwright 13 Dec 2023 12:12
Just to follow up: I notice it's affecting specific team members' searches. Is it possible there's a usage spike causing slowness?
Public reply · Callie Brennan 13 Dec 2023 13:11
Thanks for the detail. I've been looking at the query logs and can see what's happening. We've identified a performance bottleneck in the dashboard refresh cycle that's affecting response times. I'm going to optimise this for you. Thanks, Callie
Status change · Callie Brennan 29 Dec 2023 17:01
Status change · 2 Jan 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help