Data connector stopped syncing

Ticketclosed

Kelvinhaugh Pension Services · Data connector stopped syncing

Pension scheme data connector stopped loading records during critical same-day reconciliation. Support reproduced issue and escalated to platform team; ticket closed so presumably resolved quickly.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Pension scheme data connector stopped loading records during critical same-day reconciliation. Support reproduced issue and escalated to platform team; ticket closed so presumably resolved quickly.

Problem: Connector stopped syncing; last successful load before 09:00, no records loading by 17:55. Customer facing urgent timeline pressure for same-day reconciliation. Handling: Support reproduced issue, checked logs, and escalated to platform engineer (Arjun Nair) same day with customer standing by. Ticket closed, so presumably resolved quickly. Watch: Outage impact high.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)23

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Trail

Internal note · Bethan Lister 26 Sep 2024 09:27
Connector down since this morning. Last successful load was before 09:00. Checking logs and escalating to platform team.
Public reply · Fiona Drummond 26 Sep 2024 14:03
Hi Bethan, is there any update on the connector? The partners need the member data for the reconciliation. How long do you think this will take? Thanks, Fiona
created · Fiona Drummond 26 Sep 2024 17:55
Hi, our pension scheme data connector has stopped loading records. The last sync was successful earlier today, but we're getting nothing now. Our scheme relationship team needs the latest member data for a reconciliation this afternoon. Can you help?
Public reply · Bethan Lister 26 Sep 2024 18:18
Thanks, Fiona. I've reproduced the issue and looked at the logs. The connector's not pulling records. I'm escalating to Arjun on our platform team now. We'll get this sorted quickly. Can you stay online in case I need to follow up? Thanks, Bethan
Status change · Bethan Lister 27 Sep 2024 10:56
Status change · 1 Oct 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help