Duplicate records in data

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Vellacott Payments · Duplicate records in data

Femi Olatunji reported duplicate transaction records appearing in the data with slight differences, affecting unique client counts. Investigation confirmed duplicates; customer traced root cause to their own accounting system.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Femi Olatunji reported duplicate transaction records appearing in the data with slight differences, affecting unique client counts. Investigation confirmed duplicates; customer traced root cause to their own accounting system.

Problem: Duplicate transactions inflating counts and skewing reporting. Handling: Bethan Lister investigated and confirmed duplicates were real. After 4 days Femi identified the source: a duplicate entry in their accounting system. Customer cleaned up the source data. Watch: Data quality issues erode trust even when external in origin. First response took 15+ hours on a data quality issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelweb

First response (min)928

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created · Femi Olatunji 3 Sep 2026 09:16
Hi, we're seeing some duplicate records in the data. We're getting the same transaction twice with slight differences. This is causing issues when we try to count unique clients. Could you investigate?
Public reply · Bethan Lister 4 Sep 2026 00:44
Hi Femi, apologies for the delayed response. I've picked this up. Just so I've got this right - you're seeing duplicate transactions in the data? Can you give me an example of what you're seeing so I can investigate?
Internal note · Bethan Lister 8 Sep 2026 10:05
Reviewed data. Confirms duplicates in transaction records. Likely due to duplicate source records. Ewan to investigate root cause on our data pipeline.
Public reply · Femi Olatunji 8 Sep 2026 13:53
We found the issue on our side - our accounting system had a duplicate entry that was pulling through. We've cleaned it up. Should the duplicates be gone now from the brain?
Status change · Bethan Lister 16 Sep 2026 14:51
Status change · 20 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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