User access request

Ticketclosed

Vellacott Payments · User access request

Femi Olatunji asked about adding five merchant support team users and the provisioning process. Bethan Lister offered self-service option in the admin panel and offered walkthrough support if needed.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Femi Olatunji asked about adding five merchant support team users and the provisioning process. Bethan Lister offered self-service option in the admin panel and offered walkthrough support if needed.

Problem: Customer wanted to add five support team users and was unsure whether to self-serve or request support help. Handling: Support explained self-serve process in Team > Members and offered escalation path if needed. Opportunity: User expansion shows ongoing adoption growth; customer's comfort with self-service indicates maturing relationship and reduced support burden.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)108

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created · Femi Olatunji 28 Oct 2025 17:57
Hi, I need to add a few more users from the merchant support team to the brain so they can run queries on our client data. Can you send me the steps to grant them access, or should I configure it myself? Let me know what the process is. Thanks
Public reply · Bethan Lister 28 Oct 2025 19:45
Hi Femi, just so I've got this right, you're looking to add new admins or regular users? For most customer teams, you can self-serve this in the admin panel under Team > Members, but we can walk you through it if needed. How many users are you adding? Thanks, Bethan
Public reply · Femi Olatunji 29 Oct 2025 10:53
Bethan, regular users, not admins. About five people from the support team. I'll log into the admin panel and see if I can add them myself. If I get stuck I'll reach out. Cheers, Femi
Status change · Bethan Lister 30 Oct 2025 17:36
Status change · 3 Nov 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help