Nightly refresh not completing - stale data in reporting

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Kingdon Diagnostics · Nightly refresh not completing - stale data in reporting

Leanne Armstrong reported the nightly refresh did not complete, leaving reporting data 24 hours stale and missing critical new referrals and turnaround data. Connor Webb found a connector sync timeout and triggered a manual refresh at 14:20.

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What happened

What this says

As at Fri 9 Oct 2026

Leanne Armstrong reported the nightly refresh did not complete, leaving reporting data 24 hours stale and missing critical new referrals and turnaround data. Connor Webb found a connector sync timeout and triggered a manual refresh at 14:20.

Problem: Nightly refresh failed, leaving data stale for daily trust reporting. Root cause: timeout on the referrals connector sync, the query exceeding the allowed time window. Handling: Connor immediately investigated, found the timeout issue, and triggered a manual refresh. He escalated to Samir to review recent data volume or query complexity changes. Watch: High priority for this customer; repeated failures would trigger service credits and damage trust relationships.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)176

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created · Leanne Armstrong 5 Mar 2025 08:27
Hi, I'm looking at the brain this morning and the data hasn't refreshed from last night. The reporting numbers are the same as they were yesterday, which means we're missing all the new referrals and turnaround data that came through. For our reporting to the trusts, this is critical - they need today's numbers. Can you help get this refreshed urgently?
Public reply · Connor Webb 5 Mar 2025 11:23
Hi Leanne. Thanks for letting me know straight away. I can see the refresh didn't complete last night. I'm checking the logs now to find out what stopped it. I'll work on getting this sorted and push through a manual refresh. Should be back on track shortly. Thanks, Connor
Internal note · Connor Webb 5 Mar 2025 14:20
Refresh logs show a timeout on the referrals connector sync - looks like the query is taking longer than the time window allows. Fetching the logs to Samir to check if there's been a recent change to the data volume or query complexity. Manual refresh triggered at 14:20.
Status change · Connor Webb 12 Mar 2025 16:43
Status change · 16 Mar 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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