Feedback not showing in search results

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Grisedale Search & Selection · Feedback not showing in search results

Nadia reported client feedback from calls was not appearing in brain search results even though logged in Grisedale's system. The data had been missing for a couple of days, suggesting an indexing delay.

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What happened

What this says

As at Fri 9 Oct 2026

Nadia reported client feedback from calls was not appearing in brain search results even though logged in Grisedale's system. The data had been missing for a couple of days, suggesting an indexing delay.

Problem: Recent feedback logged in the call system was not indexed in the brain; data was stale. Handling: Connor asked for a specific call or client example to trace through the pipeline. Watch: Data freshness delay indicates a possible indexing break. This is core to brain value; if feedback consistently lags, user confidence drops significantly.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First response (min)364

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created · Nadia Bashir 23 Jan 2025 12:54
Hi, I'm noticing that some of the recent client feedback from calls isn't showing up in the brain even though it's been logged in our system. It's been a couple of days now and it still hasn't appeared. I'm not sure if the data's getting stuck somewhere or if there's an issue with how the brain is indexing it. Can you look into this? Nadia
Public reply · Connor Webb 23 Jan 2025 18:58
Hi Nadia, I can look into that for you. Just so I've got this right, feedback from calls from a couple of days ago isn't appearing in search results, even though you can see it in your call recording system? Can you give me an example of a specific call or client account and I'll trace through the data to see where it's getting stuck. Cheers, Connor
Status change · Connor Webb 29 Jan 2025 12:28
Status change · 2 Feb 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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