Duplicate merchant records in the brain

Ticketclosed

Brenneck Pay · Duplicate merchant records in the brain

Merchant accounts appeared twice in the brain affecting risk data reconciliation. Bethan traced the issue to the connector loading same records twice and removed the duplicates.

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What happened

What this says

As at Fri 9 Oct 2026

Merchant accounts appeared twice in the brain affecting risk data reconciliation. Bethan traced the issue to the connector loading same records twice and removed the duplicates.

Problem: Katrin reported duplicate merchant records appearing in the brain, affecting risk data reconciliation. Handling: Bethan investigated and found the merchant connector loaded the same records twice on the same day. She removed the duplicates and reconfigured the connector to prevent recurrence. Watch: Issue resolved but took over a week from report to close.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)827

CSAT5

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Trail

created · Katrin Vogelsang 1 Jun 2026 08:57
We've found a handful of merchant accounts appearing twice in the brain. When we reconcile our merchant risk data with what we see in the brain, the duplicates are causing issues. To be precise, which source system are they coming from, and what is the remediation plan? Best regards, Katrin
Public reply · Bethan Lister 1 Jun 2026 09:37
Hi Katrin, thanks for getting in touch. Just so I've got this right, you're seeing merchants with duplicate entries in the brain. Can you send me a couple of merchant IDs so I can reproduce the issue and trace the source? Thanks, Bethan
Public reply · Katrin Vogelsang 1 Jun 2026 11:16
I've sent the affected merchant details separately. A couple of merchant accounts have been created as duplicate entries. What is the source, and what is the remediation plan? Best regards, Katrin
Public reply · Bethan Lister 1 Jun 2026 22:44
I've checked the load history and found the issue: the merchant connector loaded the same records twice on the same day, creating the duplicates. I've removed the duplicates from the brain and configured the connector to prevent this recurrence. You should be clear now. Thanks, Bethan
Status change · Bethan Lister 9 Jun 2026 13:20
Status change · 13 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help