Access and user setup for new team member
Ticketpending
Merriott Lyle Distribution · Access and user setup for new team member
Neil Ashworth requested access provisioning for a new account manager in the North region. Olivia Grant confirmed she can provision the account same day once email details arrive from HR. Ticket pending.
What happened
What this says
Current to 14 Oct 26Neil Ashworth requested access provisioning for a new account manager in the North region. Olivia Grant confirmed she can provision the account same day once email details arrive from HR. Ticket pending.
Problem: Merriott Lyle Distribution needs to onboard a new team member with standard dashboard access.
Handling: Olivia provided a clear process: account provisioning same day once email address is received, with login link sent the following morning. First response in 333 minutes on a normal-priority access request.
Watch: Ticket depends on HR sending new starter details. No issues anticipated once details arrive.
Details
Updated 9 Oct 26Trail
created · Neil Ashworth 7 Oct 2026 17:52We've taken on a new account manager for the North region and need them added to the brain with the same access as our other managers in the team. They'll need to see all the standard dashboards and historical account data so they can support our key merchant accounts. We need this set up by next week; I'll send their email address and manager details once I have them from our HR team.- public_reply · Olivia Grant 7 Oct 2026 23:25Thanks for submitting this. I can get your new team member set up. I'll need their full name and email address. Once you send those, I can provision the account and send them a login link. They'll get access to the standard dashboards for your tier.
- public_reply · Neil Ashworth 9 Oct 2026 12:22Hi Olivia, thanks. I'll have our HR team send through the new starter details tomorrow so you can get them set up. They'll need the same access as the current North region team, so the full set of standard dashboards. What's the fastest turnaround once you have the email address?
- public_reply · Olivia Grant 9 Oct 2026 16:19Once I get the email address, I can provision the account and send the login link same day. That should give them access by the following morning. Just send me the details when HR provides them.