Data refresh not completing

Ticketclosed

Merriott Lyle Distribution · Data refresh not completing

Deepa Chauhan reported that the nightly refresh did not complete, leaving dashboards with stale data affecting branch managers and credit control teams. Olivia Grant identified a platform issue and confirmed a fix was deployed.

Priority urgent

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What happened

What this says

Current to 14 Oct 26

Deepa Chauhan reported that the nightly refresh did not complete, leaving dashboards with stale data affecting branch managers and credit control teams. Olivia Grant identified a platform issue and confirmed a fix was deployed.

Problem: The overnight refresh stalled, leaving dashboards with stale data and blocking teams relying on current information. Handling: Olivia identified a platform issue affecting the nightly refresh cycle. Engineering deployed a fix and the next scheduled refresh was expected to restore current data by 07:00. Watch: Monitor the next refresh completion and confirm data freshness is restored.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelweb

First response (min)56

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Deepa Chauhan 22 Jul 2026 14:30
Hi there, the overnight refresh didn't complete properly, so the dashboards are showing yesterday's data. This is affecting the branch managers and the credit-control team quite significantly right now - they rely on current information to make their day-to-day decisions. The refresh is usually reliable, so I'm quite keen to understand what's gone wrong here. Can you have a look into this and let me know what's happened?
public_reply · Olivia Grant 22 Jul 2026 15:26
Hi Deepa, Thanks for flagging this. I can see the refresh stalled overnight. We've identified a platform issue affecting the nightly refresh cycle, and the engineering team is working on a fix as we speak. Once the fix is deployed, the next refresh will run through normally and your dashboards will show current data by 07:00 tomorrow morning. I'm keeping a close eye on this and will follow up as soon as we're back to normal. Thanks, Olivia
status_change · Olivia Grant 22 Jul 2026 15:39
internal_note · Olivia Grant 22 Jul 2026 16:36
Platform incident. Fix deployed. Next refresh scheduled 07:00 UTC. Monitor for completion.
status_change · 26 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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