Salesforce connector - no new data since Wednesday

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Merriott Lyle Distribution · Salesforce connector - no new data since Wednesday

Salesforce connector stopped pulling new data without error messages, leaving account managers with stale records. Support is investigating connector logs and Salesforce connectivity.

Priority normal

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What happened

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Current to 13 Oct 26

Salesforce connector stopped pulling new data without error messages, leaving account managers with stale records. Support is investigating connector logs and Salesforce connectivity.

Problem: The Salesforce connector shows no new records since Wednesday morning and no error flags, yet it reports a successful final sync. Account managers cannot see current customer data, suggesting a silent failure in the connector logic rather than a connectivity or permissions issue. Handling: Olivia Grant gathered specifics about which Salesforce org is affected and began investigating platform-side logs. Watch: A silent connector failure not visible in error logs represents a gap in monitoring that could affect other customers.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)262

CSAT5

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created · Deepa Chauhan 20 Jul 2026 09:35
Our Salesforce connector hasn't pulled any new data since Wednesday morning. Account managers are having to work with stale customer records. The dashboard shows no error messages - the last sync completed successfully, but nothing has synced since then. This is blocking our teams from making accurate decisions on customer accounts. What's happened and when can we get fresh data flowing again?
public_reply · Olivia Grant 20 Jul 2026 13:57
Hi Deepa, thanks for that. Just so I've got this right, the Salesforce connector shows no new records since Wednesday and no error messages - it's as if it just stopped pulling in the data. Can you tell me which Salesforce org it's connecting to? That'll help me check the logs on our end to see what's happening. Cheers, Olivia
public_reply · Deepa Chauhan 21 Jul 2026 13:50
Yes, that's the situation exactly. It's our main org. The dashboard shows the last successful sync was Wednesday morning - no error flags, no warnings, nothing to explain why it stopped. Is there something we need to run on the Salesforce side to restart the connector, or is this something you can resolve from the BB-Demo platform?
status_change · Olivia Grant 22 Jul 2026 17:09
status_change · 26 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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