Search results duplicating in dashboard

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Merriott Lyle Distribution · Search results duplicating in dashboard

Neil Ashworth reported duplicate records appearing inconsistently across major accounts. Bethan Lister identified a Salesforce connector configuration issue and corrected the backend mapping.

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What happened

What this says

As at Fri 9 Oct 2026

Neil Ashworth reported duplicate records appearing inconsistently across major accounts. Bethan Lister identified a Salesforce connector configuration issue and corrected the backend mapping.

Problem: Account queries showed duplicate records, particularly for major accounts. Handling: Bethan identified that the Salesforce connector was pulling orders from two sources mapping to the same field. She corrected the backend configuration and scheduled a fresh sync for 07:00 to clear duplicates.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)162

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created · Neil Ashworth 22 May 2026 15:42
I've noticed something odd when I query account histories in the brain, the results seem to be showing duplicate records. When I search for a particular trade account and pull its call logs and order history together, some records are appearing twice. It's not consistent across all accounts, but it's affecting at least the major accounts we track. Is this a known issue, or might there be something specific to how our connectors are configured?
Public reply · Bethan Lister 22 May 2026 18:24
I see the issue. Your Salesforce connector was pulling orders from two sources that both map to the same field, which is why you're seeing duplicates. This can happen if there's a custom field or archived records list that mirrors the standard orders object. I've corrected that in the backend configuration. A fresh sync will run tonight at 07:00 and should clear them all. Can you verify after tomorrow's refresh and let me know if they're gone? Thanks, Bethan
Status change · Bethan Lister 4 Jun 2026 17:04
Status change · 8 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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