Connector sync failure: CRM nightly load not running

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Merriott Lyle Distribution · Connector sync failure: CRM nightly load not running

CRM nightly load stopped running due to expired or rotated API credentials. Connor identified the authentication error in logs and instructed Tariq to check with the CRM admin and provide updated credentials.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM nightly load stopped running due to expired or rotated API credentials. Connor identified the authentication error in logs and instructed Tariq to check with the CRM admin and provide updated credentials.

Problem: The CRM connector failed to sync new records after an overnight load failure, blocking data updates to the brain.

Handling: Connor diagnosed an authentication error by reviewing the logs and guided Tariq through the troubleshooting steps.

Watch: Data freshness is at risk while the connector remains offline. Tariq appears to be the sole connector owner.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)349

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Trail

created · Tariq Saleem 24 Feb 2026 15:29
Hi Connor, the CRM connector's nightly load stopped working. The job failed yesterday morning and we haven't had any new records indexed since then. I've checked our setup but can't spot the issue. Can you check the connector logs and see what went wrong? Cheers, Tariq.
Public reply · Connor Webb 24 Feb 2026 21:18
Hi Tariq, I've checked the logs on our end. The load failed yesterday morning with an authentication error from the CRM. This usually means the API credentials have expired or been rotated on your side. Can you check with your CRM admin whether anything changed recently with the credentials or the service account permissions? If the credentials have been updated in the CRM, we'll need the new ones to get the connector working again. Let me know what you find. Cheers, Connor.
Status change · Connor Webb 27 Feb 2026 13:26
Status change · 3 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help