Can we add more users to the brain?

Ticketclosed

Tallowfield Health Partners · Can we add more users to the brain?

Nicole Hayes requested adding three more users but Tallowfield is at 15-user Starter limit. Upgrade required; customer indicated this quarter timing.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Nicole Hayes requested adding three more users but Tallowfield is at 15-user Starter limit. Upgrade required; customer indicated this quarter timing.

Problem: Customer at 15-user Starter limit and needs 3 more users for practice-relations team. Clear expansion opportunity.

Handling: BG-Demo identified upgrade to Growth tier is required. Customer confirmed need this quarter. First response 428 minutes.

Opportunity: Move quickly to capture this quarter's expansion revenue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)428

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created · Nicole Hayes 21 Sep 2026 17:54
We want to expand access to the brain for three more people in our practice-relations team. What's the process?
Public reply · Olivia Grant 22 Sep 2026 01:02
Hi Nicole, good news. Add them via the admin panel up to your current limit of 15. If you're at or near that limit, you'd want to upgrade to add more seats. Let me know what you need. Thanks, Olivia
Public reply · Nicole Hayes 22 Sep 2026 12:32
We're currently at 15 and adding three more so we'll need more seats this quarter. What's involved in an upgrade?
Status change · Olivia Grant 24 Sep 2026 15:54
Status change · 28 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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