Missing data in search results

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Maelbeek Assurances · Missing data in search results

Search results incomplete for recent records despite data being in the system. First response 153 minutes. Created 21 Apr 2026, resolved 5 May 2026, closed 9 May 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Search results incomplete for recent records despite data being in the system. First response 153 minutes. Created 21 Apr 2026, resolved 5 May 2026, closed 9 May 2026.

Problem: Lucas Goossens reported that search queries return incomplete results even for records confirmed to be in the system, persisting after cache clearing and multiple search terms. Handling: Olivia Grant asked for a specific record example to diagnose whether this was related to earlier performance issues. Watch: This suggests potential indexing or data visibility problems in the search layer that warrant investigation.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelweb

First response (min)153

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Internal note · Olivia Grant 21 Apr 2026 10:56
Ticket coming in via web form. Issue with search missing records. Check if this is related to the performance issues we looked at earlier or separate problem.
Public reply · Lucas Goossens 21 Apr 2026 11:04
We've cleared the browser cache and tried different search terms, but the problem persists.
created · Lucas Goossens 21 Apr 2026 12:51
We're noticing that when we search for client information, some recent records aren't appearing in the results even though they're definitely in the system. This has been happening intermittently over the last few days.
Public reply · Olivia Grant 21 Apr 2026 15:24
Hi Lucas, Just so I've got this right, search results are incomplete even though the records are in the system? I'll need to check if this is related to the performance issues we looked at earlier. Can you send me one specific record you're trying to find that isn't showing up? Thanks, Olivia
Status change · Olivia Grant 5 May 2026 15:30
Status change · 9 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help