Duplicate customer records in brain

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Lindqvarn Retail · Duplicate customer records in brain

Linnea Holm reported duplicate customer records appearing in the customer view and affecting dashboards. Olivia Grant requested specific examples to investigate the root cause.

Priority normal

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What happened

What this says

Current to 13 Oct 26

Linnea Holm reported duplicate customer records appearing in the customer view and affecting dashboards. Olivia Grant requested specific examples to investigate the root cause.

Problem: Customer records are duplicating in the brain, affecting dashboard accuracy. Potential cause is a recent data mapping change.

Handling: Olivia responded quickly (92 minutes) and asked for examples to trace the issue. Still pending customer details for investigation.

Watch: This is a data quality issue that could erode confidence in reporting accuracy. Root cause suggests an internal system issue, not a customer configuration error.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statuspending

Categorydata_quality

Channelemail

First response (min)92

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Trail

internal_note · Olivia Grant 8 Oct 2026 13:33
Checking for recent updates to the customer sync. Could be related to the data mapping changes they made last week. Need to review the logs and compare to source system.
created · Linnea Holm 8 Oct 2026 17:23
Hi, I've noticed some duplicate records appearing in our customer view. It looks like a few customers are showing up twice with slightly different information. I'm not sure if this is a data sync issue or something on our end, but it's affecting our dashboards. Can you take a look?
public_reply · Olivia Grant 8 Oct 2026 18:55
Thanks Linnea. I've picked this up. Just so I've got this right, there are duplicate customer records showing in the customer view - so the same customer appearing twice? Can you send me a couple of examples of the account IDs or customer names where you're seeing this? That'll help me trace what's happened. Thanks, Olivia

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header. Type a question, or pick one of the examples.

Search finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Glass Claude Project, where Claude answers from the same data using the B-Glass tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email support@b-glass.example or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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