How to create monthly board reports from the brain

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Lindqvarn Retail · How to create monthly board reports from the brain

Linnea asked how to create monthly board reports from customer engagement metrics. Bethan guided her through dashboard builder and export options. Customer satisfied.

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What this says

As at Fri 9 Oct 2026

Linnea asked how to create monthly board reports from customer engagement metrics. Bethan guided her through dashboard builder and export options. Customer satisfied.

Problem: Customer needed automated monthly board reports with engagement metrics. Handling: Bethan offered two paths (auto-updating dashboards or export) and guided through dashboard creation. Customer marked satisfied. Watch: Board-level reporting is high-value use case; customer escalating brain use to executive decision-making.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelweb

First response (min)273

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Public reply · Linnea Holm 28 May 2026 12:09
Actually, we need this for our board reporting, so it needs to be accurate and include the full customer journey data.
created · Linnea Holm 28 May 2026 14:12
Hi, I'm trying to create a monthly report showing our customer engagement metrics from the brain. I'm not sure how to export the data I need or if there's a built-in reporting feature I should use. Can you point me in the right direction? Thanks, Linnea.
Public reply · Bethan Lister 28 May 2026 18:45
Just so I've got this right: you want to export customer engagement metrics into a monthly report for the board? I can walk you through creating a dashboard that updates automatically, or help you export the data. Which would work better for you?
Public reply · Bethan Lister 1 Jun 2026 11:40
Here's how to set up the dashboards: go to the dashboards builder, select the metrics you want, and save. You can then export the view as a PDF or CSV. Let me know if you run into any issues. Thanks, Bethan.
Status change · Bethan Lister 2 Jun 2026 11:58
Public reply · Linnea Holm 2 Jun 2026 15:17
Thanks for this, Bethan. This is exactly what we needed. Much appreciated!
Status change · 6 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help