CRM connector not syncing

Ticketclosed

Lindqvarn Retail · CRM connector not syncing

Linnea reported CRM connector stopped syncing. Bethan identified authentication issue and re-authenticated both sides. Data flow restored within 2 days.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Linnea reported CRM connector stopped syncing. Bethan identified authentication issue and re-authenticated both sides. Data flow restored within 2 days.

Problem: CRM connector stopped loading new data despite valid API credentials. Offline for one business day. Handling: Bethan identified auth failure and re-authenticated from BG-Demo side. Data flow resumed next morning. Watch: Connector auth failures create data freshness risk. Response time on freshness issues needs improvement.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)430

CSAT5

Helpdeskmade from

Trail

Public reply · Linnea Holm 9 Apr 2026 12:16
The connector was working fine until yesterday. We haven't changed anything on our side.
Public reply · Bethan Lister 9 Apr 2026 13:35
Hi Linnea, I can see the connector is marked as active but the last sync was yesterday. Let me check if there's an auth issue on our end. Can you try re-authenticating the connection from your integration settings? Thanks, Bethan
created · Linnea Holm 9 Apr 2026 14:08
Hi, Our CRM connector stopped loading new data yesterday. It's been syncing fine until then, but nothing has come through since. We've checked our API credentials and they're still valid. Can you help troubleshoot? Thanks, Linnea
Public reply · Bethan Lister 9 Apr 2026 21:18
Just tried re-authenticating on my side, that should trigger a fresh sync. Can you check if new records are coming through now?
Public reply · Linnea Holm 10 Apr 2026 13:49
Perfect, it's working again. Records came through this morning. Thanks for the quick fix. Linnea
Status change · Bethan Lister 21 Apr 2026 13:13
Status change · 25 Apr 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help