What happened
What this says
As at Fri 9 Oct 2026Linnea requested bulk user import to add multiple teams. Bethan provided manual workaround and flagged feature request. Customer planning expansion next month.
Problem: Customer planning to add several new teams next month but finds single-user provisioning tedious. Handling: Bethan walked through current process and logged bulk import as feature request. Customer has timeline and list ready. Watch: Bulk import is a growth blocker; feature delivery could unlock user tier upgrade.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryfeature_request
Channelemail
First response (min)325
CSAT5
Helpdeskmade from
Trail
- created · Linnea Holm 24 Mar 2026 16:48Hi, We're planning to bring on several new teams next month, which means adding a large group of new users. Managing them one by one through the admin interface is going to be tedious. Is there a way to bulk-add users, or could we have a bulk import feature? Thanks, Linnea
- Public reply · Bethan Lister 24 Mar 2026 22:13Hi Linnea, Great request. Right now we don't have bulk user import, but I can walk you through the quickest way to add them. I can also flag this with the team as a future feature. Can you try adding a couple of test users and tell me what you see? That'll help me understand what would make the most difference. Thanks, Bethan
- Public reply · Linnea Holm 25 Mar 2026 16:46Thanks Bethan. We've tried it and yes, adding users one by one is a lot of work. A CSV import would be ideal, we already have a list of names and emails ready. We can wait for the feature, but sooner would be better. Thanks, Linnea
- Status change · 30 Mar 2026 23:59
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