Slow page loading

Ticketclosed

Customer reported slow page loads when searching across all data. Bethan identified a resource constraint on BG-Demo infrastructure, cleared it, and restored performance.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Customer reported slow page loads when searching across all data. Bethan identified a resource constraint on BG-Demo infrastructure, cleared it, and restored performance.

Problem: Pages loading slowly during broad searches; degradation started suddenly a couple days before the ticket. Handling: Bethan suggested targeted searches as a workaround while investigating. Found a resource constraint on the BG-Demo infrastructure that was impacting query performance. Cleared the constraint and restored normal speed. Watch: Monitor resource utilization to prevent recurrence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)474

CSAT1

Helpdeskmade from

Trail

Public reply · Linnea Holm 25 Nov 2025 10:08
I should mention, the slowness started a couple of days ago. Before that it was working fine. Has something changed on your end?
Internal note · Bethan Lister 25 Nov 2025 11:12
Slow page loads reported. Customer says it started a couple of days ago. Running searches across all data. Assigned to Ewan.
created · Linnea Holm 25 Nov 2025 12:41
Hi, We're experiencing slow performance on the brain. Pages are taking a long time to load, especially when searching across all our data. Our team is getting frustrated. Can you investigate? Thanks, Linnea
Public reply · Bethan Lister 25 Nov 2025 14:08
Hi Linnea, I've picked this up. Can you try running smaller, more targeted searches instead of searching across all your data at once? That might help while we investigate. I'll get back to you as soon as we know what's causing it. Thanks, Bethan
Public reply · Bethan Lister 25 Nov 2025 20:35
Hi Linnea, We've found the issue. There was a resource constraint that was affecting query performance. We've cleared it and your queries should be fast again. Can you try that search again and let me know? Thanks, Bethan
Status change · Bethan Lister 1 Dec 2025 12:42
Status change · 5 Dec 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help