CRM connector stopped syncing

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Lindqvarn Retail · CRM connector stopped syncing

CRM connector stopped syncing after IT rotated the API key. Olivia Grant identified the issue within 4 hours and requested the new key to restore connectivity.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM connector stopped syncing after IT rotated the API key. Olivia Grant identified the issue within 4 hours and requested the new key to restore connectivity.

Problem: After IT rotated the API key, the CRM connector stopped indexing new records. Handling: Olivia identified the root cause through systematic questioning and asked Linnea for the new key. This was customer-side infrastructure change that required coordination between IT and the brain team. Resolution was straightforward once the key was provided.

Watch: Advise customer on notifying BG-Demo about API key rotations to avoid future outages.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)244

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Trail

created · Linnea Holm 25 Jul 2025 17:18
Our CRM connector has stopped updating. The last records indexed were from two days ago and nothing new has come through since. We're still adding new customers and opportunities in the CRM so something's broken on our side of the connection. Can you check what's happening?
Public reply · Olivia Grant 25 Jul 2025 21:22
Hi Linnea, thanks for reporting this. I can see the sync has stalled as you say. A few quick questions: have you made any changes to the CRM recently - API key updates, field changes, anything like that? And can you check that the integration user still has the right permissions in your CRM?
Public reply · Linnea Holm 28 Jul 2025 13:30
We did make a change - our IT team rotated the API key two days ago. That matches the time the sync stopped. Could that be the issue? We weren't sure we needed to tell BG-Demo about that.
Public reply · Olivia Grant 28 Jul 2025 14:46
That's almost certainly it - the old key won't work with the new one in place. I'll need the new API key to reconnect the connector. Can you share that with me and I can get the sync running again?
Public reply · Linnea Holm 29 Jul 2025 14:10
I've sent the new key through our secure channel. Let me know once you've updated it on your end.
Status change · Olivia Grant 8 Aug 2025 10:41
Status change · 12 Aug 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help