Duplicate claim records in search results
Ticketclosed
Clonvara Insurance Services · Duplicate claim records in search results
User reported duplicate claim records in search with conflicting information. BB-Demo identified incomplete deduplication logic in recent release. Ran fresh sync; final resolution not confirmed.
What happened
What this says
Current to 13 Oct 26User reported duplicate claim records in search with conflicting information. BB-Demo identified incomplete deduplication logic in recent release. Ran fresh sync; final resolution not confirmed.
Problem: User reported seeing duplicate entries for claims in search results with conflicting information. Up to 10-15% of claims showed duplicates with mismatched dates (one showing processing date, another still marked open). Handling: BB-Demo investigated with the engineering team and identified incomplete deduplication logic in the recent product release causing duplicates when claims were updated. The platform team ran a fresh sync on the claims connector to clear stale records. Final confirmation that the issue was resolved is not shown in the ticket.
Details
Updated 9 Oct 26Trail
created · Cian Farrell 14 Sep 2026 14:45I'm seeing duplicate entries for several claims when I search. For example, one claim is showing up twice with slightly different information - one shows a processing date of last week, the other shows it as still open. This is confusing when we're trying to track claims status and it's hard to know which is the current record. Can you look into this?- public_reply · Olivia Grant 15 Sep 2026 00:35Hi Cian, thanks for getting in touch. I can see why that would be confusing. Can you walk me through the search you're doing - what terms are you using, and how many duplicates are you seeing across the system?
- public_reply · Cian Farrell 17 Sep 2026 12:15I've been tracking this more carefully - it's happening on about 10-15% of our claims. When I search by client name or claim reference, I'm getting the same claim appearing twice. The dates don't match up, which suggests one might be a stale copy.
- public_reply · Olivia Grant 17 Sep 2026 15:57Thanks for the detail. I'm looking into this and it looks like it might be related to how we're indexing changes from the claims system. I've flagged this with the engineering team to investigate further.
- internal_note · Olivia Grant 21 Sep 2026 10:05Confirmed duplicates in indexing when a claim gets updated. Running fresh sync on the claims connector to clear the stale records. Root cause is incomplete deduplication logic from the recent release.
- public_reply · Cian Farrell 21 Sep 2026 15:47Thanks for investigating. Has this been fixed? Should I re-run my search to see the clean data?
- status_change · 2 Oct 2026 23:59