User role permissions not updating
Ticketsolved
Clonvara Insurance Services · User role permissions not updating
New user added with analyst role could not see assigned dashboards despite correct configuration. BG-Demo identified permissions cache issue requiring clear on first login. Cache refreshed; customer asked to re-login.
What happened
What this says
As at Fri 9 Oct 2026New user added with analyst role could not see assigned dashboards despite correct configuration. BG-Demo identified permissions cache issue requiring clear on first login. Cache refreshed; customer asked to re-login.
Problem: New user added with analyst role could only see the base search interface and not the Claims Overview dashboard they should have access to. Role configuration was verified as correct. Handling: BG-Demo investigated and found a permissions cache that needs to clear on the first login after a role change. BG-Demo refreshed the cache and asked the customer to log the user out completely and back in to reload the dashboard access.
Details
Updated 9 Oct 26Trail
created · Aoife Tuohy 11 Sep 2026 10:33Hi, I've added a new user to our team but after setting their role in the admin console, they're still not seeing the dashboards they should have access to. The role is set to 'analyst' but they're only seeing the base search interface. I've tried clearing the cache and refreshing the browser but no change. Is there a sync delay or something I'm missing?- Public reply · Olivia Grant 11 Sep 2026 12:51Hi Aoife, thanks for reporting this. Just so I've got this right - the user can log in and see the search interface, but the dashboards don't appear in their left sidebar? Can you tell me which user and which dashboard they're trying to access?
- Public reply · Aoife Tuohy 11 Sep 2026 14:20Yes, exactly. One of the underwriters is trying to access the Claims Overview dashboard. I've double-checked and the role config is definitely set to analyst.
- Public reply · Aoife Tuohy 15 Sep 2026 10:57Still not working on our end. Is there anything else I should check or could there be a permission inheritance issue from a team level?
- Public reply · Olivia Grant 15 Sep 2026 12:01I've checked the backend and found the issue - there's a cache that needs to be cleared on first login after a role change. I've refreshed it for that user now. Can you ask them to log out completely and log back in? That should bring through the dashboard access.