Duplicate policy records appearing in the brain

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Clonvara Insurance Services · Duplicate policy records appearing in the brain

Customer reported duplicate policy records in the brain. Same policy IDs showing multiple times despite being unique in source. Customer had changed data pipeline the prior week.

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Current to 13 Oct 26

Customer reported duplicate policy records in the brain. Same policy IDs showing multiple times despite being unique in source. Customer had changed data pipeline the prior week.

Problem: Customer identified duplicate policy records indexed in the brain. The same policy ID appeared multiple times, affecting dashboard counts. Source data verified as clean with no duplicates. Customer had changed something in their data pipeline the week before reporting. Handling: BB-Demo requested examples and detailed information. Customer provided list of affected policy IDs noting that recently updated policies were affected. Root cause appears related to customer's pipeline change and ingestion-side deduplication logic.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

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First response (min)256

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created · Aoife Tuohy 4 Sep 2026 08:13
Hi, We've spotted duplicate records for some policies in the brain. The same policy ID is showing up multiple times in some of our dashboard queries, which is throwing off the counts. We've checked our source data and the duplicates aren't there, so something's happening on the ingestion side. Can you investigate? Thanks, Aoife
public_reply · Olivia Grant 4 Sep 2026 12:29
Hi Aoife, Thanks for getting in touch. Just so I've got this right, you're seeing the same policy ID multiple times in the brain's indexed records, even though it only appears once in your source system? Can you send me a couple of examples, the policy ID and what dates it's showing up? That'll help me track down where the duplicates are coming from. Thanks, Olivia
public_reply · Aoife Tuohy 7 Sep 2026 11:38
Hi Olivia, Sent you a list separately with the details. It looks like policies that were updated recently are the ones affected. Worth noting we changed something in our data pipeline last week, not sure if that's related. Cheers, Aoife
status_change · Olivia Grant 17 Sep 2026 11:58
status_change · 21 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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