Nightly refresh failed, dashboards stale
Ticketclosed
Clonvara Insurance Services · Nightly refresh failed, dashboards stale
Nightly refresh failed and dashboards stale for over a day. Critical for fresh claims data for underwriting team. BG-Demo escalated to platform; service dependency failure identified; fix implemented.
What happened
What this says
As at Fri 9 Oct 2026Nightly refresh failed and dashboards stale for over a day. Critical for fresh claims data for underwriting team. BG-Demo escalated to platform; service dependency failure identified; fix implemented.
Problem: Nightly refresh failed to complete, leaving dashboards with stale data from the previous day. Customer needed fresh claims data for the underwriting team and had been working with stale data for more than a day. Handling: BG-Demo escalated to the platform team, who identified that a service dependency had failed during the nightly window. A retry mechanism was implemented and the nightly refresh was expected to complete as normal that evening. Marked as an incident.
Details
Updated 9 Oct 26Trail
created · Cian Farrell 21 Jul 2026 15:22Hi, Our dashboards went stale this morning. The nightly refresh didn't complete and we're not seeing any data updates since yesterday. This is hitting us hard because we need fresh claims data for the underwriting team. Can someone get on this? Thanks, Cian- Public reply · Bethan Lister 21 Jul 2026 16:20Hi Cian, Thanks for getting in touch. I've picked this up. I can confirm the refresh didn't complete last night. I'm escalating this to the platform team now to work out what happened. I'll get back to you as soon as I have an update. Thanks, Bethan
- Public reply · Cian Farrell 22 Jul 2026 14:56Any news yet? We really need this sorted, team's been working with stale data for more than a day now. Cian
- Internal note · Bethan Lister 23 Jul 2026 09:53Escalated to Ewan. Root cause is a service dependency that failed during the nightly window. Platform is implementing a retry and will have it running again by this morning's refresh. Communicating timeline to customer now.
- Public reply · Bethan Lister 23 Jul 2026 10:51Hi Cian, Update: we've identified the issue and the platform team is rolling out a fix this morning. The nightly refresh should complete as normal tonight, and you'll have fresh data first thing. I'll confirm once it's live. Thanks for your patience. Thanks, Bethan
- Status change · 27 Jul 2026 23:59