Claims system connector stopped syncing

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Clonvara Insurance Services · Claims system connector stopped syncing

Claims connector stopped syncing after customer upgraded system to token-based authentication. BB-Demo updated connector configuration; sync restored with fresh data flowing.

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What happened

What this says

Current to 13 Oct 26

Claims connector stopped syncing after customer upgraded system to token-based authentication. BB-Demo updated connector configuration; sync restored with fresh data flowing.

Problem: Connector stopped loading data following a claims system upgrade that changed authentication method from the previous approach to token-based API authentication. Handling: BB-Demo updated the connector configuration to use the new credentials and API documentation provided by the customer. Sync resumed successfully with fresh data loading through.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)441

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created · Cian Farrell 5 Feb 2026 15:24
Our claims system connector has stopped loading data. We've recently upgraded our claims system and changed the authentication method, which I think is causing the issue. Can you help us get it reconnected?
public_reply · Bethan Lister 5 Feb 2026 22:45
Thanks for reporting this. Just so I've got this right, the connector's stopped working after you changed the auth setup on your end, is that correct? Can you tell me what the new authentication method is, and I'll update our side?
public_reply · Cian Farrell 6 Feb 2026 14:59
Yes, that's right. We've switched to token-based API authentication. I'll send the new credentials and our updated API documentation over.
public_reply · Bethan Lister 9 Feb 2026 13:19
Cheers for that. I've found the issue in the logs. Your claims system was upgraded on 9 February 2026 and changed its API authentication method. I've updated our connector to use the new credentials. Can you test it and let me know what happens?
public_reply · Cian Farrell 11 Feb 2026 09:53
Great, the sync is working again. Fresh data is coming through. Thanks for sorting it.
status_change · Bethan Lister 17 Feb 2026 16:35
status_change · 21 Feb 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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