Policy database connector timeout

Ticketclosed

Clonvara Insurance Services · Policy database connector timeout

Cian Farrell reported policy database connector timing out during onboarding setup. Every sync attempt timed out. Bethan Lister suggested increasing timeout setting to 60 seconds.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Cian Farrell reported policy database connector timing out during onboarding setup. Every sync attempt timed out. Bethan Lister suggested increasing timeout setting to 60 seconds.

Problem: Cian Farrell was setting up a policy database connector but every sync attempt timed out. This blocked policy data ingestion during onboarding. Connection timeouts usually indicate database responsiveness or network issues.

Handling: Bethan Lister diagnosed the issue and recommended increasing the connector timeout setting to 60 seconds, a standard troubleshooting step for slow database responses.

Watch: Early-stage customer with blocking setup issue needs quick resolution to avoid delaying go-live. No confirmation shown that timeout increase resolved the problem.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)107

CSAT4

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created · Cian Farrell 13 Nov 2025 10:28
We're setting up the connector to our policy database but it's failing to sync. The connection string looks correct to us. Every attempt times out with the error message "connection timeout". This is blocking us from getting policy data into the brain. Can you help us troubleshoot this?
Public reply · Bethan Lister 13 Nov 2025 12:15
Hi Cian, Just so I've got this right, the connector is timing out when it tries to reach the policy database. Connection timeouts usually happen if the database is slow to respond or there's a network issue. Can you try increasing the timeout setting in the connector config to sixty seconds and see if that helps? Thanks, Bethan
Status change · Bethan Lister 19 Nov 2025 17:52
Status change · 23 Nov 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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