Salesforce connector not syncing data

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Dunholm Precision · Salesforce connector not syncing data

Salesforce connector stopped syncing data after a few days. Nathan found API rate limit warnings in logs and questioned the lack of sync failure alerts for quality-critical data.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Salesforce connector stopped syncing data after a few days. Nathan found API rate limit warnings in logs and questioned the lack of sync failure alerts for quality-critical data.

Problem: Salesforce connector had not synced for several days. Handling: Olivia asked Nathan to verify Salesforce permissions and logs (6 Jan 2026, 106 minutes first response); Nathan reported API rate limit warnings and asked for a sync failure alert system, noting his team relies on fresh data for quality checks. Solved 15 Jan 2026. Record does not show resolution method. Importance: complaint (broken connector, stale data).

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)106

Helpdeskmade from

Trail

created · Nathan Booth 6 Jan 2026 10:32
Hi, our Salesforce connector seems to have stopped pulling fresh data. The last successful sync was earlier this week, and I'm not seeing any recent customer records or order updates. Have you seen issues like this before? Can you help us get it back online?
Public reply · Olivia Grant 6 Jan 2026 12:18
Hi Nathan, thanks for letting me know. I've picked this up. Can you check a couple of things for me: first, can you log into your Salesforce account and confirm the BG-Demo app still has the right permissions connected? Second, check if there are any error messages in the connector logs inside your BG-Demo account. Let me know what you find and we'll get it sorted. Thanks, Olivia
Public reply · Nathan Booth 8 Jan 2026 12:12
Hi Olivia, I've checked the connector settings and the Salesforce API key looks correct. I don't see any obvious errors in the logs, but there are some warnings about API rate limits. Could that be blocking us? Also, the connectors haven't picked up any fresh data for a couple of days. Should there be an alert system for when syncs fail? We rely on this data being fresh for our customer quality checks.
Status change · Olivia Grant 15 Jan 2026 14:19
Status change · 19 Jan 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help