Need to grant audit team access urgently
Ticketclosed
Dunholm Precision · Need to grant audit team access urgently
Ruth needed four external auditors to have read-only access to orders and quality data within a week for an upcoming audit. Olivia confirmed setup within two hours.
Priority urgent
What happened
What this says
As at Fri 9 Oct 2026Ruth needed four external auditors to have read-only access to orders and quality data within a week for an upcoming audit. Olivia confirmed setup within two hours.
Problem: Ruth had an external audit scheduled and needed four auditors to see orders and quality data with read-only access. Handling: Olivia responded in 56 minutes and confirmed the setup, solved 28 Jul 2025 ahead of the audit deadline. Willingness to open the brain to external parties signals strong confidence and integration.
Details
Updated 9 Oct 26Priorityurgent
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)56
CSAT5
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created · Ruth Ackroyd 24 Jul 2025 09:23We've got an external audit next week and the team needs access to the customer quality and delivery data in the brain right now. Can you set up access for four auditors? They'll need to see all customer orders and quality tickets but nothing else. This is urgent.- Public reply · Olivia Grant 24 Jul 2025 10:19Hi Ruth, I can set that up for you. Just so I've got this right: you need four external users to see customer orders and quality tickets only, full visibility across all customers? I'll need their names and email addresses and I can have them up and running within a couple of hours.
- Public reply · Ruth Ackroyd 25 Jul 2025 10:09Correct. I'll send the four names and emails separately. Can you make sure they've got read-only access? Don't want them changing anything. Thanks.
- Status change · 1 Aug 2025 23:59
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