Refresh not completing overnight

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Brannock Medical Supplies · Refresh not completing overnight

Nightly refresh stopped running after 22 Jul 2026, leaving dashboards stale. Olivia Grant identified a platform-wide service issue and deployed a fix the next day, restoring data freshness.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Nightly refresh stopped running after 22 Jul 2026, leaving dashboards stale. Olivia Grant identified a platform-wide service issue and deployed a fix the next day, restoring data freshness.

Problem: Nightly refresh stopped running after 22 Jul 2026, leaving dashboards stale. Sunita Bains reported the issue on 22 Jul 2026.

Handling: Olivia Grant identified a platform-wide refresh timeout issue affecting multiple customers. She deployed a fix on 23 Jul 2026, restoring normal refresh operations. The customer confirmed dashboards were current within an hour.

Watch: This was a service incident, not a customer-side issue. No escalation risk or churn signal; rapid resolution prevented impact to users.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)112

Incidentinc_2026_07_refresh

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created · Sunita Bains 22 Jul 2026 11:18
Dashboards aren't updating. Last refresh was Tuesday night and nothing has run since. It's Wednesday morning and all the data is stale. Is there a known issue?
Public reply · Olivia Grant 22 Jul 2026 13:10
Hi Sunita, we've identified a refresh service issue affecting multiple customers. Our platform team is working on it now. I'll update you as soon as we have a fix.
Internal note · Olivia Grant 23 Jul 2026 10:06
Same underlying refresh timeout issue. Coordinating response with Helen's ticket. Ewan's team pushing a fix this morning.
Public reply · Olivia Grant 23 Jul 2026 11:50
Good news, the fix has been deployed. The next refresh is running now. Your dashboards should be current within an hour.
Public reply · Sunita Bains 23 Jul 2026 15:33
Perfect, thank you! Everything is updated now.
Status change · Olivia Grant 23 Jul 2026 16:32
Status change · 27 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help