Duplicate orders in import

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Brannock Medical Supplies · Duplicate orders in import

Sunita Bains reported duplicate order records from an import run on 10 Jun 2026, with each order appearing twice and corrupting reporting. Bethan Lister identified the import loaded the same batch twice. Solved by 17 Jun 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Sunita Bains reported duplicate order records from an import run on 10 Jun 2026, with each order appearing twice and corrupting reporting. Bethan Lister identified the import loaded the same batch twice. Solved by 17 Jun 2026.

Problem: An import running on 10 Jun 2026 loaded duplicate order records, with each order appearing twice in the system. This corrupted counts and reporting accuracy.

Handling: Bethan Lister identified the duplicates in the orders table and confirmed the import had run twice on the same batch. He escalated to the platform team to determine whether the issue was on BG-Demo's side or the connector. The ticket was solved by 17 Jun 2026, seven days after creation.

Watch: A duplicate import is a serious data integrity issue. Follow up on platform findings to identify whether this was a one-off customer error or a systemic BG-Demo process failure that could recur.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)54

CSAT5

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Trail

Internal note · Bethan Lister 10 Jun 2026 11:24
Duplicate records detected in orders table. Import ran twice on same batch. Checking if connector issue or import process failure.
created · Sunita Bains 10 Jun 2026 15:19
We've found duplicate records from a recent import. Each order appears twice in the system, which is messing up our counts and reporting. The import ran on 10 Jun 2026. Can your team help identify the root cause and clean this up?
Public reply · Bethan Lister 10 Jun 2026 16:13
Thanks for reporting. I spotted the duplicates in your orders table earlier today. The import loaded those records twice on the same batch. I'm investigating whether this was an issue on our side or with the connector. Will have more detail soon and a plan to clean them up.
Status change · Bethan Lister 17 Jun 2026 17:17
Status change · 21 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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