CRM connector has stopped syncing

Ticketclosed

Brannock Medical Supplies · CRM connector has stopped syncing

CRM connector halted new data sync for a week; records in the brain went stale. Bethan Lister asked diagnostic questions about recent system changes and API permissions to identify the cause.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM connector halted new data sync for a week; records in the brain went stale. Bethan Lister asked diagnostic questions about recent system changes and API permissions to identify the cause.

Problem: The CRM connector stopped indexing new data; Brannock Medical Supplies' records were stale for a week. Sunita Bains reported that orders and updates weren't coming through despite the source system being healthy.

Handling: Bethan Lister asked diagnostic questions about recent CRM changes, system updates, and API permission changes, which are the most common causes. The ticket was solved by 14 Jul 2025, 11 days after creation.

Watch: Data freshness is core to the brain's value. A connector that stops feeding data without warning is a high-urgency issue for any customer.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)303

Helpdeskmade from

Trail

created · Sunita Bains 3 Jul 2025 14:32
Hi, our CRM connector looks like it's not pulling any new data. The records we're seeing in the brain are the same as they were a week ago - no new orders or updates coming through. I checked and our CRM system itself is fine, so it's something on our side or with the connector. Can you help?
Public reply · Bethan Lister 3 Jul 2025 19:35
Hi Sunita, I've picked this up. Can you tell me: did anything change on your CRM recently? An update, a new field, a permissions change? Those are the most common reasons a connector stops syncing. Also, can you check your CRM's API permissions for the BG-Demo service account and make sure they haven't been restricted? Let me know what you find. Thanks, Bethan
Status change · Bethan Lister 14 Jul 2025 12:34
Status change · 18 Jul 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help