Remove two users from account team

Ticketclosed

Brannock Medical Supplies · Remove two users from account team

Lee Garside requested deactivation of two users due to team reorganisation. Bethan asked for names; customer provided them a day later; removal completed promptly.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Lee Garside requested deactivation of two users due to team reorganisation. Bethan asked for names; customer provided them a day later; removal completed promptly.

Problem: Lee Garside requested removal of two users who had transferred to another office. A straightforward user management task with no urgency.

Handling: Bethan asked for clarification on which two users to remove. Customer provided names after a one-day delay. Bethan completed deactivation and removal from all team dashboards.

Watch: The 582-minute first response was acceptable for a low-priority task. The 29-day overall resolution was slow due to customer response delay. This is routine account maintenance.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)582

CSAT5

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Trail

created · Lee Garside 19 Aug 2024 12:30
Hi, we're reorganising our account team and need to remove two users from the brain. Can you handle that when you have a moment?
Public reply · Bethan Lister 19 Aug 2024 22:12
Hi Lee, happy to help. Just to confirm, which two users do you want me to remove? I'll get that done for you once you let me know.
Public reply · Lee Garside 20 Aug 2024 13:40
Sorry for the delay. It's the two team members who've moved to the London office. You should have their names on file.
Public reply · Bethan Lister 21 Aug 2024 09:01
Done. Both have been deactivated and removed from all team dashboards. If you need to reactivate them in future, just let me know. Cheers, Bethan.
Status change · Bethan Lister 17 Sep 2024 12:07
Status change · 21 Sep 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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