New user provisioning: urgent

Ticketclosed

Brannock Medical Supplies · New user provisioning: urgent

Lee Garside urgently needed a new KAM provisioned same day before an afternoon client call. Bethan delivered within 30 minutes.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Lee Garside urgently needed a new KAM provisioned same day before an afternoon client call. Bethan delivered within 30 minutes.

Problem: Lee Garside requested emergency user provisioning for a new team member with a client call the same afternoon. Time-critical and high-stakes business need.

Handling: Bethan responded within 22 minutes and committed to complete within 30 minutes. Customer confirmed successful provisioning and praised the turnaround.

Watch: Excellent support delivery and customer satisfaction. This demonstrates capability and builds loyalty.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)22

Helpdeskmade from

Trail

created · Lee Garside 31 Jul 2024 12:12
Hi, we've got a new KAM joining the team today and she needs access to the brain before her first client call this afternoon. Can you expedite the provisioning? She's ready to go and we need her set up as soon as possible.
Public reply · Bethan Lister 31 Jul 2024 12:34
Hi Lee, I can add her to your account team right away. Just send me her email address and I'll have her fully set up within the next 30 minutes. How's that timing for you?
Status change · Bethan Lister 1 Aug 2024 15:07
Public reply · Lee Garside 1 Aug 2024 16:07
Perfect timing, thanks. She's all set and ready for her call this afternoon. Really appreciate the quick turnaround, Bethan.
Status change · 5 Aug 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help