Call recordings connector not syncing

Ticketclosed

Brindlecote Insurance Brokers · Call recordings connector not syncing

Kirsty reported that the call recordings connector failed and no new records appeared after the latest refresh. Expected calls from the current week were missing. Olivia Grant confirmed the connector was failing and asked the customer to check API credentials and for recent system changes.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Kirsty reported that the call recordings connector failed and no new records appeared after the latest refresh. Expected calls from the current week were missing. Olivia Grant confirmed the connector was failing and asked the customer to check API credentials and for recent system changes.

Problem: A working connector stopped syncing data, blocking the pipeline for call recordings. Customer noticed a gap between the last successful record and the current week. Handling: Olivia confirmed the failure in BG-Demo logs and moved immediately to the most common cause: credential expiry or a change on the customer's call recorder system. She asked for confirmation of credential status and recent system changes. Watch: Data freshness is at risk if the connector remains broken. Resolution is not documented.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)150

CSAT5

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Trail

created · Kirsty Rigby 30 Apr 2026 09:10
The call recordings connector has stopped working. We ran the refresh last night and no new records came through. We're expecting to see calls from this week, but nothing has come in since last week.
Public reply · Olivia Grant 30 Apr 2026 11:40
Hi Kirsty, thanks for letting me know. I can see the connector is failing on our side. I need to check what's changed on your call recorder end. Can you confirm that your API credentials are still active and that you haven't made any changes to the system recently?
Status change · Olivia Grant 8 May 2026 14:02
Status change · 12 May 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help