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Brindlecote Insurance Brokers · Pages loading slowly

Kirsty reported that renewal query responses were slow over several days. Bethan Lister investigated BG-Demo logs and found normal performance, requesting clarification on which specific queries were slowest.

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What happened

What this says

As at Fri 9 Oct 2026

Kirsty reported that renewal query responses were slow over several days. Bethan Lister investigated BG-Demo logs and found normal performance, requesting clarification on which specific queries were slowest.

Problem: Customer experienced slow query response times without specifying which queries were affected. Handling: Bethan checked the system logs on BG-Demo's side and found no performance spike, no volume increase, and no anomalies. She asked the customer to identify which specific queries were running slowly to narrow the investigation. Watch: First response took 843 minutes (overnight). No resolution is documented in the ticket; investigation appears incomplete.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)843

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created · Kirsty Rigby 13 Apr 2026 15:38
Hi. When I run queries about our client renewals through the brain, the responses are taking quite a while. It's been happening for a few days now. Is there an issue on your end, or is there something we need to check on our side?
Public reply · Bethan Lister 14 Apr 2026 05:41
Hi Kirsty, just so I've got this right: when you run queries, results are coming back slowly, and this started a few days ago. I need to check a couple of things on our side first. When you say slow, are we talking the renewal queries or the claim ones, or both?
Internal note · Bethan Lister 14 Apr 2026 15:14
Query performance on their account is normal from the logs. No spike in volume. Asked Kirsty to confirm which specific queries are slowest.
Status change · Bethan Lister 24 Apr 2026 14:22
Status change · 28 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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