CRM connector stopped syncing

Ticketclosed

Brindlecote Insurance Brokers · CRM connector stopped syncing

CRM connector failed after API key rotation. Callie Brennan identified the credential issue within 50 minutes; customer provided updated keys and sync resumed within 2 days.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM connector failed after API key rotation. Callie Brennan identified the credential issue within 50 minutes; customer provided updated keys and sync resumed within 2 days.

Problem: CRM connector stalled after API key rotation, leaving data stale. Handling: BG-Demo quickly identified the credential issue and asked customer for updated keys. Customer provided them same day; issue was solved within 2 days. This was an efficient resolution of a high-urgency freshness problem.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)50

CSAT5

Helpdeskmade from

Trail

created · Toby Underwood 27 Jun 2023 13:05
Our CRM connector has stopped loading new records. The brain shows data from yesterday but nothing since this morning. Can you help?
Internal note · Callie Brennan 27 Jun 2023 13:27
Checking the logs. Looks like the CRM credentials have changed. Reaching out to Toby for new credentials.
Public reply · Callie Brennan 27 Jun 2023 13:55
Hi Toby, I can see the sync has stalled. It looks like the CRM connection credentials may have been updated on your end. Can you confirm and provide the current credentials? Thanks, Callie
Public reply · Toby Underwood 27 Jun 2023 14:28
Yes, we rotated the API keys yesterday. I'll get the new ones for you.
Status change · Callie Brennan 29 Jun 2023 10:14
Status change · 3 Jul 2023 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help