Onboarding progress and refresh delays

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Wexmoor Property Group · Onboarding progress and refresh delays

Dana reported incomplete data visibility and nightly refresh failures during early onboarding in March. Olivia opened investigation but full resolution is not visible in transcript.

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What happened

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As at Fri 9 Oct 2026

Dana reported incomplete data visibility and nightly refresh failures during early onboarding in March. Olivia opened investigation but full resolution is not visible in transcript.

Problem: During the critical onboarding phase, Dana's teams were not seeing expected data and the nightly refresh had failed for several days, blocking time-to-value. Handling: Olivia responded with diagnostic questions about source systems and recent changes, but the final resolution steps are not fully visible. Watch: First response time was 413 minutes, which is slow for an onboarding critical issue affecting data availability. Dana is a VP-level decision-maker, so early experience directly impacts expansion potential.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryonboarding

Channelemail

First response (min)413

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created · Dana Whitaker 10 Mar 2026 16:13
We're a few weeks into the onboarding and I wanted to check in on progress. Our teams aren't seeing the data they expected yet, and more importantly, the nightly refresh has been failing for the last couple of days. I'm keen to get the brain running for the team so we can start seeing the value, but want to make sure we're not stuck on something on our end. Can you help us understand what's happening and what the next steps are?
Public reply · Olivia Grant 10 Mar 2026 23:06
Hi Dana, thanks for reaching out. I can see two things we need to sort out here. Let me first check the refresh logs on our side to see what's causing the failures. In the meantime, can you confirm: 1. Which of your source systems (CRM, ticketing, contracts, etc.) do you see incomplete data from? 2. Has anything changed recently in your systems that might have affected the connectors? I'll dig into the refresh issue and get back to you within the next day. Thanks, Olivia
Status change · Olivia Grant 23 Mar 2026 15:14
Status change · 27 Mar 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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