Data not updating

Ticketclosed

Lornefield Pensions Administration · Data not updating

Data stopped syncing despite connector showing green. Bethan found credential validation failed on BG-Demo's end, corrected configuration, and sync resumed.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Data stopped syncing despite connector showing green. Bethan found credential validation failed on BG-Demo's end, corrected configuration, and sync resumed.

Problem: Connector appeared healthy but no records updated since morning refresh on 13 Feb 2026. Handling: Bethan checked logs and found credential validation failed on BG-Demo's side. Corrected the configuration on 17 Feb 2026 and sync resumed at the next refresh cycle. Issue was BG-Demo's responsibility, not customer's. Watch: Configuration errors on our side can leave customer brains stale without customer awareness.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)254

Helpdeskmade from

Trail

created · Craig Paterson 13 Feb 2026 12:56
The admin console shows the last sync completed this morning, but nothing's come through since. The connector's green but records aren't updating. Can you check what's going on?
Public reply · Bethan Lister 13 Feb 2026 17:10
Just so I've got this right - nothing's synced since the morning refresh. I'll check the logs on our side.
Public reply · Craig Paterson 16 Feb 2026 11:40
Still no sync. I've verified the API credentials and they look valid. The brain's still showing the same data.
Public reply · Bethan Lister 17 Feb 2026 13:51
I've found it - credential validation failed on our end. I've corrected the configuration and the sync should resume at the next refresh.
Public reply · Craig Paterson 18 Feb 2026 09:31
Confirmed - fresh data came through at 07:45 this morning. It's working again.
Status change · Bethan Lister 27 Feb 2026 12:02
Status change · 3 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help