Duplicated membership records

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Lornefield Pensions Administration · Duplicated membership records

Craig found duplicate records in the brain that don't exist in source system. Bethan identified root cause in indexing logic, offered and performed one-off cleanup while a fix is prepared for next release.

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What happened

What this says

As at Fri 9 Oct 2026

Craig found duplicate records in the brain that don't exist in source system. Bethan identified root cause in indexing logic, offered and performed one-off cleanup while a fix is prepared for next release.

Problem: duplicate membership records appeared in queries despite clean source data, affecting query accuracy. Handling: Bethan traced the duplicate to the refresh indexing logic and offered a workaround (one-off cleanup) while the product team prepared a fix for the next release. Craig approved the cleanup. Watch: monitor after the fix releases to confirm duplicates don't recur.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)374

CSAT3

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created · Craig Paterson 3 Nov 2025 12:19
Hi, I've spotted some duplicated records in the brain that are throwing off the data. When I run a query on membership, I'm getting duplicate entries where there should only be one. I've had a look at the underlying data and the duplicates aren't there, so something's happening on the brain side. Can you take a look? Regards, Craig
Public reply · Bethan Lister 3 Nov 2025 18:33
Hi Craig, I've picked this up. Just so I've got this right – you're seeing duplicate membership records in the brain that don't exist in your source system, yeah? Can you give me an example and I can trace it through the ingestion? Thanks, Bethan
Public reply · Bethan Lister 5 Nov 2025 13:49
Thanks for the example. I've found it. Root cause is a duplicate in how the records are being indexed on refresh. We've got a fix in the pipeline for the next release. In the meantime, we can do a one-off cleanup of your data if you'd like. Do you want me to go ahead with that? Thanks, Bethan
Public reply · Craig Paterson 5 Nov 2025 15:32
That would help, thanks. Go ahead with the cleanup and I'll keep an eye on it after the next refresh. Regards, Craig
Status change · Bethan Lister 19 Nov 2025 17:11
Status change · 23 Nov 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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