Slow query response times

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Lornefield Pensions Administration · Slow query response times

On 10 Sep 2025, Craig Paterson reported sluggish query performance on larger queries starting around midday. Bethan Lister confirmed the issue and attributed it to a recent maintenance window, asking Craig to retest while investigating.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

On 10 Sep 2025, Craig Paterson reported sluggish query performance on larger queries starting around midday. Bethan Lister confirmed the issue and attributed it to a recent maintenance window, asking Craig to retest while investigating.

Problem: Larger queries showed degraded performance beginning midday, coinciding with a maintenance window.

Handling: Bethan asked Craig to retest and confirmed the timing aligned with platform maintenance. Investigation was in progress.

Watch: Performance degradation post-maintenance suggests incomplete recovery. Ticket marked solved on 12 Sep 2025 but no resolution detail or fix confirmation is recorded.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

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First response (min)237

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created · Craig Paterson 10 Sep 2025 15:30
Hi, I'm seeing some sluggish response times on the brain this afternoon. Pages are loading slowly when we run larger queries, and I've had a look at the admin console but nothing obvious stands out. Just to flag, this started around lunchtime. Has there been a change on your side? Regards, Craig
Public reply · Bethan Lister 10 Sep 2025 19:27
Hi Craig, I've picked this up. Just so I've got this right – you're seeing slowness on the larger queries from around midday, yeah? Can you try running one of those queries again and tell me what you see? We had a maintenance window earlier, so there might be something still settling. Thanks, Bethan
Status change · Bethan Lister 12 Sep 2025 10:15
Status change · 16 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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