Response times very slow

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Lornefield Pensions Administration · Response times very slow

Craig reported response times slowed significantly from 21 Aug 2025. Bethan identified query processing delays but resolution is not documented in the ticket.

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What happened

What this says

As at Fri 9 Oct 2026

Craig reported response times slowed significantly from 21 Aug 2025. Bethan identified query processing delays but resolution is not documented in the ticket.

Problem: Team experienced slow query response times starting 21 Aug 2025. Handling: Bethan monitored backend and identified query processing delays but no fix was documented. Craig tested on 26 Aug 2025 and confirmed still slow. Ticket marked solved 4 Sep 2025 with no explanation to customer. Watch: Performance issue resolution not communicated; unclear whether problem was fixed or abandoned.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)211

CSAT5

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Public reply · Craig Paterson 21 Aug 2025 10:37
Performance has degraded since yesterday afternoon. The team's experiencing slow response times.
created · Craig Paterson 21 Aug 2025 15:51
Response times have been very slow since yesterday afternoon. Even simple lookups are sluggish and it's affecting the team's work. Can you look into what's happening?
Public reply · Bethan Lister 21 Aug 2025 19:22
Thanks for reporting. Can you try a simple lookup now and tell me how long it takes?
Public reply · Bethan Lister 26 Aug 2025 13:33
I've been monitoring the backend and I'm seeing some query processing delays. Can you run a test to see if performance's improved since yesterday?
Public reply · Craig Paterson 26 Aug 2025 13:50
Still slow. Tested this morning and it's not better. We need this sorted.
Status change · Bethan Lister 4 Sep 2025 12:16
Status change · 8 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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