Connector sync failure

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Lornefield Pensions Administration · Connector sync failure

Craig reported the Xero connector stopped pulling data over the weekend. Bethan checked logs and asked him to verify API credentials.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Craig reported the Xero connector stopped pulling data over the weekend. Bethan checked logs and asked him to verify API credentials.

Problem: Xero connector halted after last successful sync Friday evening. Connector status turned red, indicating a connection or authentication failure.

Handling: Bethan asked for confirmation and checked BG-Demo's logs. She suggested API credentials might have expired or been regenerated, the most common cause. First response was 423 minutes.

Watch: Financial data sync is critical. Red connector status usually indicates customer-side credential issue but needs follow-up to confirm resolution.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)423

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created · Craig Paterson 18 Aug 2025 15:02
The Xero connector stopped pulling data over the weekend. The last successful sync was Friday evening. It's showing red in the admin console now, which usually means there's a connection or authentication issue on our side.
Public reply · Bethan Lister 18 Aug 2025 22:05
Can you confirm - the last sync was Friday evening and nothing's come through since then? I'm checking our logs on this end now to see if there's a connection issue. Are the API credentials still valid in your Xero account? Sometimes they expire or get regenerated, which would explain why the connector's turned red.
Status change · Bethan Lister 21 Aug 2025 12:10
Status change · 25 Aug 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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