Performance degradation

Ticketclosed

Lornefield Pensions Administration · Performance degradation

Imogen reported slow query and page load times affecting the team. Bethan found query optimisation issues on the trustee dashboard and escalated to engineering.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Imogen reported slow query and page load times affecting the team. Bethan found query optimisation issues on the trustee dashboard and escalated to engineering.

Problem: Performance degradation for several days. Imogen flagged the trustee relationship dashboard as particularly sluggish, blocking preparation for scheme calls.

Handling: Bethan responded within 61 minutes, checked the backend, found processing delays, and escalated to engineering for query optimisation. Ticket was solved in 5 days (11 Jun 2025).

Watch: High-priority issue involving a decision-maker at a time-sensitive moment. Quick escalation and resolution built confidence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryperformance

Channelemail

First response (min)61

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created · Imogen Hartley 6 Jun 2025 15:49
Performance has become problematic over the last few days. Queries and page loads are running slow, which is affecting the team's ability to work efficiently. Is this something you're experiencing on your end?
Public reply · Bethan Lister 6 Jun 2025 16:50
Thanks for flagging this. Can you tell me which pages or queries are affected? Is it broad across the board or specific to certain areas?
Public reply · Bethan Lister 10 Jun 2025 10:15
I've checked the backend and I'm seeing some processing delays. Can you run a simple query now and let me know if it's still slow?
Public reply · Imogen Hartley 10 Jun 2025 14:45
The trustee relationship dashboard is particularly sluggish. We need to prepare for calls with new schemes and this is holding us up.
Public reply · Imogen Hartley 11 Jun 2025 09:14
Still the same slowness this morning. This is blocking our work. We need this resolved as soon as possible.
Status change · Bethan Lister 11 Jun 2025 16:22
Internal note · Bethan Lister 11 Jun 2025 16:59
Escalated to engineering - query optimisation issue on the trustee dashboard. Arjun investigating.
Status change · 15 Jun 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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